SHIPPING & RETURNS
SHIPPING POLICY
Last updated: July 1st, 2026
Welcome to our shipping policy! Here at Defiant Embroidery, we are dedicated to providing you with a seamless and enjoyable shopping experience. We offer reliable shipping methods, secure packaging, and transparent costs to ensure your complete satisfaction. Your trust is important to us, and we are committed to keeping you informed every step of the way.
Feel free to contact us for any shipping-related inquiries. We are always happy to assist you.
1. Order Processing Times
All orders are processed within 2 business days (excluding weekends and holidays). You will receive another notification when your order has shipped.
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If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. We will notify you via email if there will be a significant delay in shipment of your order.
2. Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout. All parcels will be sent tracked and are calculated by weight. Any orders received after 2pm on Friday will be sent on the following Monday.
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Domestic Shipping (within the UK):
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Tracked 24
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Estimated delivery time: Next business day aim
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Tracked 48
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Estimated delivery time: 2 business day aim
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International Shipping:
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Shipping to the USA will have the tariff of 10% and a handling fee of £0.50 added to your order before checkout. It will be shipped by Royal Mail Tracked and will be delivered Duty Paid
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3. Shipment Confirmation & Order Tracking
You will receive a shipment confirmation email with your tracking number once your order has shipped.
4. Customs, Duties, and Taxes (for International Orders)
Defiant Embroidery is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping (tariffs, taxes, etc.) are the responsibility of the customer.
Orders from the USA will be sent by Royal Mail postage duty paid. Taxes and tariffs will be collected at checkout
5. Damages
If you received your order damaged, please contact us immediately at hello@defiantembroidery.co.uk with your order number and a photo of the item's condition. We address damages on a case-by-case basis and will work towards a satisfactory solution. Please save all packaging materials and damaged goods before filing a claim.
RETURN & EXCHANGE POLICY
Our policy is designed to give you clarity and confidence when shopping with us. We create every item with great care, and we want you to be fully happy with your purchase. Because our products fall into two distinct categories with different characteristics, we have outlined our terms separately below.
1. Beaded Jewellery
Our beaded jewellery is handmade, though designs can be recreated or restocked.
Return Period
If you wish to return an item, you must contact us within 14 days of receiving your order. Once your return is approved, you have a further 14 days to return the item to us.
Eligibility for Returns
To be eligible for a return or refund:
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Items must be unused, unworn, and in the exact same condition that you received them.
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Items must be returned in their original packaging.
Non-Returnable Items
The following items cannot be returned or refunded:
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Personalised or custom-made jewellery
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Items purchased from our Sale or Clearance ranges
Damaged or Faulty Items
Every care is taken when packaging your jewellery to ensure it reaches you safely and securely. If your item arrives damaged, broken, or with a fault, please contact us within 7 days of delivery. We will require clear photographs showing the damage or defect to process your claim. Once verified, we will offer you the choice of a full refund or a replacement item, at no additional cost to you.
2. Hand Embroidery
All our hand-embroidered pieces are unique, one-of-a-kind creations. They are individually designed and stitched by hand, meaning no two pieces are ever the same and none can be replicated or remade.
Returns & Refunds
Due to the unique nature of these items, we do not offer returns, refunds, or exchanges for change-of-mind decisions. Once purchased, the item is yours as a unique piece that cannot be restocked or sold to another customer.
Damaged Items
We take the utmost care in packaging every embroidered piece securely and carefully, ensuring it is fully protected during transit. In the rare event that your item arrives damaged, please get in touch with us within 7 days of receiving your order, accompanied by clear photographs showing the damage. We will review your claim thoroughly, and where applicable, we will issue a full refund.
3. How to Initiate a Return or Report an Issue
To start a return or report a problem with your order, please email us at:
Please include the following information:
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Your order number
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The name/description of the item
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The reason for your contact
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For damage claims: Clear, well-lit photographs showing the issue
Once we receive your message, we will review your request and send you further instructions on how to proceed.
4. Refund Processing
Once your return is received and inspected (or your damage claim is approved), we will send you an email to confirm the outcome. If approved, your refund will be processed to your original method of payment. Please allow for your bank or card issuer’s processing times for the funds to appear in your account.
5. Contact Us
If you have any questions about our policy or any other matter, please do not hesitate to get in touch.